Retail Delivery Fees are only refundable if the order is fully canceled before shipping. In all other cases, these fees are non-refundable.

You can apply your wallet balance at checkout. Please select a payment method first, then enter your wallet balance to pay for the order.

You will be refunded based on the actual price paid for the items, minus any discounts or coupons used. Shipping fees are non-refundable. Learn more about how to return your items here.

If you believe your refund amount is incorrect, please contact us for further assistance.

Return processing takes time due to our procedures. It typically takes up to 10 days to process your refund request after receiving your package. For more information about the return status, please check the order details in your DOVANIC account.

According to the DOVANIC Return Policy, items must be returned in their original, unused, unaltered, and unwashed condition, with all tags attached and in their original packaging.

If the outer packaging with the shipping information is damaged, lost, or too small, you can use your own packaging. Ensure the items are intact and complete, and avoid using boxes or bags with hazardous labels, as this could affect your refund process. Thank you for your cooperation and understanding.

Unfortunately, your combined return application was unsuccessful for one of the following reasons:

• The shipping countries of the orders are not the same, preventing the system from matching them to the same return order.
• Some products are non-returnable (e.g., promotional items, items past the return expiration date), making it impossible to apply for a combined return.

For more details about returns, please refer to our Return Policy.

We sincerely apologize for the inconvenience. For further solutions, please contact our customer service team.

If your package includes damaged or defective items, contact us within 30 days of the payment date. Please provide your complete order number and clear pictures of the items showing any damages or defects. This will help our team investigate and verify the issue promptly. Thank you for your cooperation and understanding.

We accept returns within 30 days of the delivery date. Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition, with original tags attached and hygiene stickers (if applicable) intact. Please use our return label to postmark your return within 30 days of delivery. Some items, as noted on the Return Policy, may not be eligible for return.

For more details, please refer to our Return Policy.

For products returned according to the DOVANIC Return Policy and that pass our quality check upon arrival at our warehouse, refunds will be processed within 10 business days. Please note that the original shipping fee is typically non-refundable.

For more details, please refer to our Return Policy.

Please note that returns can take up to 10 business days to be processed, as all returned items are verified and inspected by our team. Once your return is confirmed, the refund will be processed by DOVANIC within 24 hours. However, the exact time for the refund to appear in your account depends on your bank's processing times. Alternatively, you can receive a faster refund by applying it to your credit balance account.

There are two reasons why items may be missing from your order:

• Total Weight Exceeded Limits: If the total weight of items in your order exceeds shipping limits, we may split your order into multiple packages. This allows you to receive part of your order quickly, with the remaining items shipped as soon as they are processed.
• Packing or Transport Issues: Items might go missing during the packing or transportation process. If an item is missing and is not scheduled to be sent in an upcoming package, you can request a refund.

For more assistance, please contact us.

If you return an item that does not qualify under our return policy, we reserve the right to deny the refund and send the item back to you.

For instance, human hair wigs are not eligible for return if they are in a notably different condition from when they were shipped. Items cannot be returned if the lace has been cut, the hairnet is damaged, or there is evidence of washing, bleaching, or any alterations to the product's length, color, shape, or material.

Thank you for your cooperation and understanding. For more details, please refer to our Return Policy.

We accept returns within 30 days of delivery. Use our return label to postmark your return within this period. To start a return, please follow these steps:

1. Log in to your account: https://dovanic.com/account. If you don't have an account, create one here.
2. Enter your email address in the Email field and click Continue.
3. Open the email sent from our store and copy the six-digit verification code included in the email.
4. Return to the online store and enter the six-digit verification code.
5. Click on the order you want to return.
6. If your order has multiple items, select the items you wish to return.
7. Select a return reason and add a note for the store.
8. Click Request Return.

If your return is accepted and requires shipping, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. After we receive and process the returned product, you’ll receive your refund. For more details, please refers to Return Policy